We collect personal information to operate our websites, provide our products and services, communicate with users and customers, secure our platforms, improve our offerings, and meet legal obligations.
We aim to collect only what is necessary, protect it appropriately, and be clear about how it is used.
This Privacy Policy explains how Colate collects, uses, stores, shares, and protects personal information when you interact with our websites, products, platforms, applications, services, communications, and related business activities.
In this Policy, “Colate”, “we”, “us”, and “our” refer to Colate and its relevant operating entities.
We may collect the following categories of personal information:
Name, email address, organization, role, login details, account preferences, and authentication information.
Information provided through contact forms, sales conversations, demos, partner discussions, events, and business communications.
Information about how users access, configure, and use our products, platforms, services, features, workflows, pages, and integrations.
IP address, browser type, device identifiers, operating system, pages visited, referring URLs, logs, diagnostics, and security events.
Messages, attachments, support requests, meeting notes, feedback, and related correspondence.
Billing contact details, subscription information, plan details, invoice metadata, and payment status. Payment processing may be handled by third-party providers.
Data uploaded, submitted, processed, generated, or connected through Colate products and services, subject to the relevant agreement and data processing terms.
We use personal information to:
Some Colate products and services may include AI-enabled features, automation workflows, agentic systems, or integrations with AI providers.
Depending on configuration, data may be used to generate outputs, run workflows, summarize information, classify content, automate tasks, or support operational decisions.
Where enterprise or customer-specific configurations apply, use of data for AI features will be governed by the relevant product settings, agreement, and data processing terms.
We do not intend to use customer confidential data to train public foundation models unless expressly agreed.
Where applicable data protection laws require a legal basis, we may process personal information based on:
Our legitimate interests may include operating and improving our services, securing systems, communicating with customers, preventing fraud or misuse, and developing enterprise technology offerings.
We may share personal information with:
We do not sell personal information.
Colate may operate across multiple regions, including the United Kingdom, United States, India, and other locations where we or our service providers operate.
Where personal information is transferred internationally, we use appropriate safeguards where required by law, such as contractual protections or approved transfer mechanisms.
We retain personal information for as long as necessary to provide services, meet business needs, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
Retention periods may vary depending on the type of information, product, service, customer agreement, and legal requirements.
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encryption, logging, monitoring, secure development practices, vulnerability management, and operational security processes.
No system can be guaranteed to be completely secure.
We may use cookies, pixels, local storage, and similar technologies to operate our websites, remember preferences, understand usage, improve performance, support security, and measure engagement.
Where required, we will request consent for non-essential cookies.
On this site, only essential cookies are set by default. Analytics cookies (Syngy) load only after you opt in. You can change your choices at any time via the “Cookie preferences” link in the footer, and your selection is stored on your device so it persists between visits.
You may also control cookies through your browser settings.
We may send business updates, product information, event invitations, or relevant marketing communications where permitted by law.
You can opt out of marketing emails using the unsubscribe link or by contacting us.
We may still send transactional, security, account, or service-related communications.
Depending on your location, you may have rights to:
To exercise rights, contact us using the details below.
We may need to verify your identity before responding.
Our websites, products, and services are not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate consent.
Our websites and products may link to or integrate with third-party services.
Third-party services are governed by their own privacy policies and practices. Colate is not responsible for third-party privacy practices outside our control.
Where Colate processes personal information on behalf of an enterprise customer, the customer may act as the controller or business responsible for the data, and Colate may act as processor or service provider.
In those cases, the customer’s agreement, data processing terms, and product configuration may govern how data is processed.
Users of an enterprise customer should contact that organization directly for requests relating to their data where applicable.
We may update this Privacy Policy from time to time.
When we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.
For privacy questions or requests, contact:
Colate
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